Refund & Store Policies

Effective date: January 1, 2021

Refunds

By purchasing a course or service on A Clear Understanding (ACU) you acknowledge that you are in agreement with the terms & policies outlined below:

All courses and services are non-refundable. 

All courses and services are to be paid for in advance.

Results cannot be guaranteed because they are directly correlated with your ability to understand, receive and integrate the information, teachings, and tools given to you. All outcomes are a reflection of the effort you put in at your discretion outside of our time together.

All content published on this website is the property of A Clear Understanding Institute. As such, you do not have permission to share any content found on this website, courses, digital downloads or any related materials. You are not allowed to recreate or redistribute any information provided on this website, courses, digital downloads, or any related materials. The content provided on this website is offered in accordance with services (audio, digital downloads, images , texts, tools, videos, etc.) and it is solely for educational use.

Membership

Each membership has a specific fee that is billed monthly. Due to the nature of our content and the flow of our courses, you are only allowed to stop and start membership twice.  If membership has been stopped for two occurrences you will not be allowed to renew with A Clear Understanding Institute.

Coaching/Consultations

Scheduling Appointments

You will be contacted 24-48 hours after payment to schedule your appointment.

Cancellations and No- Shows

There are no refunds for cancellations or no-shows. You may reschedule your appointment if notice is given 48 hours before scheduled appointment time. If appointment is not rescheduled within the 48-hour timeframe, it becomes non-transferrable and no refund policy applies. If you are more than 10 minutes late for your appointment the appointment will be cancelled, and no refund will be given. 

Recurring Payments

In the event that we offer recurring payments or payment plans, billing information is your responsibility to maintain. This includes updating or changing the billing information before the payment is due. If you are billed and the card is declined, we allow 48 hours to update billing information. If not resolved within 48 hours, future classes or services will be restricted. If payment is not received by next billing cycle, membership will be cancelled. All payments are processed through PayPal or Stripe, you may view and update billing information on those platforms.

Direct any questions or concerns to [email protected].

Contact Us

If you have any questions, concerns or complaints about our Refund & Store Policies, please contact us:

• By email: [email protected]